Check out my education and work experience below.
Education
B.S. Communication Studies
Minor Technical Writing
University of Central Missouri
Warrensburg, MO, 64093
December 2022
GPA 3.08
PMO Analyst Intern – Ascend Learning, Leawood KS
May 2022 – Present
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Assist Business Analyst Manager with administration such as entering resources into Tempus and enabling permissions for employees on platforms to provide accurate resource onboarding
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Assist Analytics Portfolio Manager and team in opportunity reviews during rolling capital planning by supporting meetings and ensuring initiative estimates align with the LBC/project scope
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Capture analytic LOEs from development leads and update capacity model to accurately log estimate placements
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Collaborate across multiple teams to assure the company is in alignment with budget feasibility; update analytics data as needed
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Update or archive outdated documents to ensure team members have the most current information available
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Develop process documentation in a hands-off environment to provide instructions on how to perform tasks for increased written knowledge among team members
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Build and design Confluence Wiki Space with around 50 hanging pages for the PMO team with full creativity range to incorporate accessibility and visual organization to process information
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Organize digital file placements across two platforms for increased functionality and accessibility of documentation
Professional Writing Intern – UCM and Main Street, Warrensburg, MO
January 2022 – May 2022
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Created project scope proposal with team to set expectations
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Researched and collected historical information to accurately present facts
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Engaged consistently with clients to ensure project aligns with their needs
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Reviewed feedback from consumers and adapted material as necessary to achieve client satisfaction
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Collaborated with other technical writing interns to match writing styles and perform critiques
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Considered usability of the created prototypes to determine predicted audience engagement
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Wrote recommendation reports as a group to communicate our suggestions to client
Manager – Sonic Drive-In, Warrensburg, MO
July 2019 – May 2022
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Trained and oversaw employees while ensuring correct and timely order production
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Entered and managed financial and employee data with the goal of increasing store efficiency
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Solved arising problems from both customers and employees to ensure order satisfaction
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Assisted in daily operation of the facility including opening, closing, and filling any positions as needed to achieve a successful shift.
Shift Manager – McDonald's, Warrensburg, MO
August 2018 – July 2019
• Entered data from both profits and inventory database to monitor losses and accuracy
• Positioned employees in their most beneficial station to achieve efficiency during shift
• Addressed concerns from employees and customers while striving to ensure customer happiness